Why have I not received my order confirmation email?
Please ensure that you have checked your junk and spam folders for the email. To prevent this from happening again please add in [email protected] to your safe list. If you still can’t find the email, please contact us by Submitting a Request and we'll be happy to help.
What are your terms and conditions?
Our web and telesales terms and conditions differ slightly from the in-store version and do not affect your statutory rights. Please click here to view our web/telesales terms and conditions.
Am I able to exchange my goods after delivery?
If you have placed your order online or over the phone, we would be happy to exchange any of your items for you as long as you let us know within 14 working days. Unfortunately, we are unable to provide this service to us in-store customers and are only able to exchange mattresses (not whole divan sets) within 30 days from delivery. If you would like to exchange an item, please contact us on 90940 99930.
What is your returns policy?
If you have placed your order online, you have 14 working days to notify us if you don't like your goods. You will then be able to exchange or return them as you wish as long as they are still in the original packaging. Orders placed in the store are subject to our normal terms and conditions which can be found on the reverse of your order form given at the point of sale. Please note a collection fee will apply.
What do I do if my goods don't fit into my home?
Online and telesales customers do have the opportunity to exchange or return goods when they do not fit as long as they are still in their original packaging and we are informed within 14 working days. Please note that in-store customers have a different set of terms which are given at the point of sale.
How can I change or cancel part of my order?
If you would like to amend your order in any way, please contact us on 9094099930 or Submit a Request. Please note that certain goods may be subject to a cancellation charge.
My bed has some parts missing, how do I obtain these?
Please let us know should any parts be missing from your delivery. If you contact us on 9094099930, most parts will be dispatched within 48 hours. However, some parts which have to be ordered from a 3rd party may take longer. Please note if missing part requests are sent via email they may take slightly longer.
I am having a problem with my item, how do I claim on my guarantee?
Should you need to claim against your guarantee, you will need to contact our Customer Service Team on 9094099930 or Submit a Request to give details of the problem you are experiencing. We would be happy to arrange for someone to visit your home and inspect/repair your goods.
What is your complaints process?
If there is something you’re not happy with, we’d like to put it right, please contact us using any of the methods listed call us 9094099930 or write us: [email protected]
What happens if my mattress is uncomfortable?
If you don't find your mattress comfortable, we would be happy to change it for you. Please contact our Customer Service Team on 9094099930, or Submit a Request before 300 days from delivery to arrange for an exchange to a different mattress. A new delivery charge will apply and any difference in price will be payable at time of difference. If it's cheaper, we will not refund the difference in price. Don't forget our stores are here to help with any questions you may have.
What do I do if my goods arrive damaged?
In the unlikely event that one of your items is damaged, please contact our Customer Service Team within 48 hours of delivery. You can let us know by either calling 9094099930 or by Submitting a Request.
Who will carry out the delivery?
Although Dreams deliver the majority of orders, some of our orders may be delivered directly by our suppliers. This may mean if you have ordered furniture and other goods, that you receive separate deliveries. If you let us know, we will endeavor to try and deliver all goods on the same day. Any bed linen or pillows etc. ...are sent out by courier to your home and will not arrive with the Delivery Team.
Is your site secure?
All transactions are secure because all the details that you send to us are encrypted and sent across a secure connection. You can see that the shopping bag and checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser. The encryption technique we use is certified by VeriSign, the world's most respected certification body for internet firms. This means that the information you send us cannot be read by anyone other than the Dreams team. If you would prefer to order by phone, please call our Telesales team on 9094099930.
Will you pass my details on to anyone else?
we will never pass your details to any third party. If, however, we need to arrange an independent inspection or delivery, we will ask your permission to do so.
I want to place a large order for my business.
For all your business needs please contact our Contract Sales Team on 9094099930. Further information is available in our Commercial sales section of the website.
Do you sell special size beds?
Yes, we can supply special sizes, shorter beds, longer beds, wider beds etc. This service is available through our many Branches Nationwide and our sleep consultants will be able to give you advice on all sizes available.
Do you deliver outside the South India?
This is only possible if you place an order in store and depends on the products you order. Unfortunately, we only deliver to the south India and the Isle of Wight at present. Orders placed for delivery in Northern India will be processed however delivery and after-sales services are dealt with by our Belfast office on 9094099930.
Can I collect my order instead?
You can collect your order from one of our warehouses if you have ordered goods in-store. Unfortunately, this is currently not an option on our website or through our sales team.
Will you assemble my bed?
If you haven't already selected this, please contact our Customer Service Team on 9094099930 to purchase the assembly service.
Are your items covered by a guarantee?
We cover all our items for 12 months, however, extra coverage for 8 years is available for purchase on most products. For more information, read about our Bed Cover Service Plan.
What happens if I don't like it when it arrives?
If you ordered your goods online and they aren't what you expected on delivery, contact our Customer Service Team on 9094099930 within 14 working days from your delivery and we will offer you a refund or exchange. The item must be unused and in its original packaging. Please note, a collection fee will apply.
How can I ask for advice?
For advice on which bed to select, please contact our dedicated Telesales Team on 9094099930. Alternatively use our Store Locator to find your nearest store and speak to our friendly Sales Consultants.
How long does delivery take?
Depending on the item you order, delivery can be next day or up to 2 weeks. Our Delivery Team will contact you as soon as your order is ready, no need to chase. All delivery times quoted are approximate and may change depending on the product. You will be notified in such cases.
Where do I start if I wanted to buy a mattress?
If you want to get a great night's sleep, then you need a great mattress - this is exactly what we provide. We want to ensure that you sleep soundly, enjoying a high level of comfort and get the right amount of support. Take a look at our mattress guide to help you choose the right mattress that meets your needs and gives you years of comfort.