delivery

Delivery Information

 

How do I book or change my delivery date?

To book or change your delivery date simply click here, contact the store you placed your order with or call +91 9094099930. Please let us know at least 48 hours before the expected date as items are quickly sent out for delivery.

What do I do if I wish to change my delivery address?

This is usually no problem but we do need as much notice as possible, and it may increase the delivery time for your goods. For security reasons and to protect both you as our customer as well as our business we do need to see

some proof of address in order to amend your delivery address and this MUST include the person whose name is on the order, and the address you wish the order to be delivered to.

Accepted forms of proof include:

  • Rental Agreement
  • Voter id
  • Bank Statement
  • EB bill
  • Passports and driving licenses are not valid forms of id.

Proof can be submitted in a number of ways:

It can either be taken into any store along with your order number where you will be asked to complete and sign a disclaimer giving us permission to deliver to an alternative address

It can be scanned and emailed to us at [email protected] please remember to include your order number.

It can be a call to us at +91 9094099930 again, please remember to include your order number.

Please try to contact us as soon as possible as your delivery may be delayed to up to 10 days.

What happens if my item doesn’t arrive on the delivery day?

In the rare event that your item cannot be delivered on the day you requested, we will contact you the day before or earlier to let you know and rearrange another suitable day. In exceptional cases where this does not happen, please either contact your store or call our Customer Service team on +91 9094099930.

What happens if I am not at home when my delivery arrives? 

If we have booked a delivery date with you and you are not in when we arrive to deliver we will leave you a card. Please note that the 2-hour timeslot given on the morning of delivery is an approximate window as it is possible for our delivery service drivers to be slightly delayed.

How should I prepare for my delivery?

You can help make your delivery service swift and easy with a few simple preparations. Firstly, we advise that you measure the widths of doors and hallways against the product dimensions so you can be sure it will fit through smoothly. We also advise that any hanging pictures and delicate ornaments are stored away in a safe place, and that entrances are made clear. Once the item has been delivered check it for any scratches, dents or faults. If you happen to find a fault let us know before you accept the delivery.

If you have bought in store you will receive an order confirmation document advising you of the next steps. We will then shortly get in touch to arrange a delivery date that suits you.

If you bought online you will receive a confirmation email which will include your order number, address and details of the items you bought. If no delivery date has been selected, we will then contact you shortly with an available date as soon as your item is ready.

If you have placed an order online using our finance partner, please note the delivery date you chose is subject to finance partner receiving all of the necessary documents. If the application is not agreed at least 4 days before the chosen delivery date, the delivery may not take place. For further information and to re-arrange a delivery date, please call our customer services team on +91 9094099930.

If you have chosen the standard delivery service, on the morning of delivery we will call you before 10.30am and give you a 2-hour time slot. When your bed arrives our delivery service drivers will take your, mattress piece to the room of your choice.

If you have paid for the ['old bed or mattress recycling’] (Recycling service) option, we will then take away your old bed and mattress and send it to be recycled. All we ask from you is to wrap up and seal your old bed or mattress in the green bag. The green bag is given to you by the store when you buy your bed or mattress. If you ordered online or through telesales, our delivery service driver will provide a bag when your delivery arrives 

Can I split my deliveries? 

In some cases, it is possible to split deliveries. To find out more, call +91 9094099930. For split orders, you will need to pay an additional delivery charge. For standard orders, the typical delivery charge covers one delivery service and the date you book will cover all items of your order.

When will my items be delivered? 

You will receive your item as indicated on your confirmation order document/email. This varies depending on whether you bought an item in stock or an item that is being made especially for you.

Where do you deliver to?

We deliver to most postcodes in South India. For more details, please see our Terms and Conditions.

Delivery Charges?

BASIC DELIVERY SERVICE - FREE

Available for online orders only. This is our basic service which delivers to your doorstep only.

STANDARD DELIVERY SERVICE – INR. 500

With our standard service, the two-man delivery team will take your order to the room of your choice.

If you order a Divan or Mattress we will unpack and recycle the packaging (please note bed frame unpacking requires the Assembly Service, available to select at checkout)

Delivery days with this service are Monday to Saturday between 8am and 6pm.

We will call you on the morning of your delivery date and provide you with a 2-hour time slot.

BEDDING DELIVERY - Free

Bedding and accessories will normally be delivered within 5 working days by a courier.

It is not possible to arrange a specific date for your bedding order; however, the courier will provide you with tracking information.

Bedding will arrive separately to any bed, mattress or furniture in your order.

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